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Discover our prototyping for impact tool!

A guide to reduce risk and accelerate product innovations. This toolkit will help you to prototype and validate new service concepts with a focus on long-term outcomes.

Digital Accelerator activities

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Stakeholder alignment

Workshops and one-to-one meetings to align the team and key stakeholders around a shared vision for the project and:

  • map out broader stakeholders and other ‘actors’
  • agree desirable outcomes and how to measure success
  • establish any assumptions and hypotheses
  • declare risks and discuss mitigation
  • understand security, privacy, and policy constraints
  • identify key users to engage in research
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Primary and secondary research

Review existing data, documents and insights and fill any gaps in understanding of user needs through:

  • Observation of user behaviours in context
  • Segmenting users with personas and typologies
  • Semi-structured interviews with target users
  • Auditing insights from past research into user needs
  • Analysing existing data to understand current performance and user satisfaction
  • Learning from case studies and best practice
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Analysis and ideation

Working with the core team and relevant stakeholders to:

  • map out future service touchpoints
  • create storyboards to inform prototype development
  • enrich personas based on user research insights
  • identify mindsets that exist across persona groups
  • map existing user journeys to capture pain points and barriers to access
  • run collaborative sketching sessions to generate creative ideas that address opportunities
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Technical exploration

Research, technical prototyping and consultation with other teams to explore and understand:

  • technical roadmap across the organisation
  • current and emerging technologies and how they might add value
  • security, privacy and data storage requirements - what needs to be recorded, and what is not recorded
  • technical requirements of proposed solutions
  • dependencies and integrations with other systems
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Prototyping and testing

An iterative process to test concepts and technologies involving:

  • creating paper prototypes and other artefacts to gain early feedback on concepts
  • high-resolution, interactive prototypes to test user journeys and specific features
  • user-testing with actual users to iterative development
  • iterating based on feedback and retesting revised prototypes with additional users gathering evidence to support future decisions
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Playback and reporting

Sharing progress, insights and decisions with stakeholders throughout the process:

  • Regular show & tells to share learnings, state intentions and gather feedback
  • Sharing updates in group chat, blog posts and week notes
  • A final report/presentation containing:
    • A prioritised list of user stories describing features against user needs
    • A set of principles to guide future work
    • Relevant data and metrics to track performance and measure success

What you get

The physical outputs of a Digital Accelerator phase provide evidence to support future decisions. They may vary depending on context but will generally include:

  • Stakeholder map
  • Risk logs
  • Personas/typologies
  • As-is/to-be user journeys and service maps
  • System map
  • Validated prototypes
  • Guiding principles
  • Recommendations report

Who we’ve done it for

Filter by industry

Fulfilling-ongoing-application-support-for-new products
Char.gy

On-street lamppost electric vehicle charging solution for residents

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SH:24

Transforming sexual health services in the UK

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NHS Trust

Helping patients to report their symptoms online

What people say about us

Chris Howroyd | CEO | SH:24

Unboxed brought the right people together quickly to help us test our proposition and rapidly turn our vision into a live service, designed around our users' needs.

More of our work

A typical Unboxed team

Unboxed provides design and technology expertise to augment your internal team, expanding knowledge and building capability and confidence within your organisation.

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Working together

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Augmenting internal teams and respectfully introducing new thinking:

  • a single team with a shared vision and a trusting no-blame culture
  • learning sessions to introduce concepts and techniques
  • on-the-job coaching and mentoring
  • accessible cloud-based tools to support collaboration and knowledge sharing
  • virtual, in-person, and hybrid workshops and meetings to ensure all are included
  • open communication to encourage engagement and feedback, and ensure visibility
  • regular checkpoints to ensure internal and external accountability

Looking for something else?

Not sure a Digital Accelerator is what you need right now but still looking to align your teams and make an impact this year? Not a problem, Unboxed offers a variety of services that can cater to your goals and innovation projects.

Our Services

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Accelerate your product and services

Get in touch with us to discuss your project.